Experienced in providing technical and customer service support in the telecommunications and banking industries with a focus on troubleshooting and client assistance.
Handled customer inquiries and support across telecom and banking sectors.
Provided troubleshooting and technical assistance for internet, phone, and banking systems.
Managed sales processes and account activations for postpaid plans and bus tickets.
Coordinated courier activities for contracts and documentation in service onboarding.
Alorica
Provide technical support and customer service to the mobile and 5G home postpaid platform of Verizon by following troubleshooting process in order make sure the customer can get fixed issues related to the signal and also providing assistance with billing inquiries.
Deltaphone Inc.
Selling of postpaid plans offered by Claro Panama over the phone., Validation and activation process for postpaid plans., Logistic coordination in the courier department in order to send the physical contract to the customer and complete signing process.
Scotiabank
Receiving calls from customers located in Canada in order to support about day to day banking for saving and checking accounts, direct schedule appointment with the branches located in Canada and other processes related with the banking system.
Teleperformance Colombia
Bilingual technical support in regarding internet service and phone service from Xfinity.
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Utilized Microsoft Office, graphic tools, and internet resources for daily tasks.
Atlantic International BPO
Bus ticket selling, assistance, schedules and general information about the routes available in the US, Canada and Mexico with the Greyhound company.