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Collections & QA Specialist with 7+ years in logistics and finance
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Competencies
Managing accounts receivable, monitoring overdue balances, and maintaining client relationships to ensure payment commitments.
Supervising and coaching teams, setting targets, and leading operational improvements in collections environments.
Creating performance reports, monitoring KPIs, auditing records, and identifying errors to improve collection strategies.
Reviewing processes for accuracy and efficiency, implementing corrective actions, and ensuring adherence to standards.
Maintaining strong communication with clients, resolving disputes, and negotiating payment arrangements.
Education
Languages
Summary
Professional with over 7 years of experience managing accounts receivable, leading collections teams, and ensuring process compliance across logistics and finance sectors. Skilled in data analysis, client relations, and process improvements to optimize recovery rates and operational efficiency.
Key Achievements
- Led a collections team at Tristar Transit, overseeing accounts receivable, setting targets, and optimizing recovery rates.
- Reviewed and improved collection processes through auditing, feedback, and quality reports, enhancing operational accuracy.
- Managed overdue account collections and dispute resolution at Capgemini, maintaining strong client relationships and ensuring timely payments.
Experience
Collections Team Manager
Leading a team of agents responsible for managing accounts receivable and ensuring timely payments within the trucking and logistics industry., Supervising daily operations, setting collection targets, and coaching team members to improve performance., Monitoring KPIs, preparing management reports,...
QA Collections Specialist
Reviewing and monitoring collection processes to ensure accuracy, compliance, and efficiency., Auditing account records, identifying errors or discrepancies, and providing feedback to improve collection strategies., Creating quality reports, tracking performance against targets, and helping...
Collections Specialist
Managing accounts receivable, monitoring overdue balances, and maintaining strong client relationships to ensure timely payments., Analyzing account discrepancies, negotiating payment arrangements, and providing accurate financial reporting.
Quality Analyst
Ensuring accuracy and compliance across financial and operational processes., Reviewing data, identifying errors or inconsistencies, and implementing corrective actions to improve overall efficiency.
Collections Agent
Managing outstanding accounts, tracking payments, and ensuring timely collections from clients in the trucking and logistics sector., Handling account reconciliations, resolving billing disputes, and maintaining clear communication with customers to secure payment commitments.
QA Analyst
Focusing on process validation, issue detection, and ensuring compliance with service standards., Monitoring operations, analyzing results, and implementing continuous improvements to maintain efficiency and customer satisfaction.