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Customer Service & Operations Specialist with diverse industry experience
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Competencies
Handled customer inquiries and requests efficiently in financial and service industries.
Conducted agent monitoring and provided actionable feedback to improve service quality.
Managed purchase processes, supplier evaluation, and order validation to ensure supply chain efficiency.
Performed fumigation, disinfection, and field-related operational activities.
Supported transportation and inventory management tasks in printing and general service environments.
Education
Summary
Dedicated professional with experience in customer service, quality assurance, procurement, and field operations across financial, service, and manufacturing sectors. Skilled in monitoring, process management, and vendor evaluation, with a focus on improving operational efficiency.
Key Achievements
- Managed credit card collection requests and handled customer calls effectively across multiple roles.
- Monitored and provided feedback to call center agents, contributing to quality service improvements.
- Controlled and validated procurement processes, including supplier evaluation and purchase order management.
Experience
AGENTE VIRTUAL COBRANZA
Gestionar solicitudes de cobro de tarjeta de credito, Realizar llamadas
AGENTE VIRTUAL ATC
Gestionar solicitudes de clientes, Atender llamadas
ANALISTA DE CALIDAD
Realizar monitoreos a asesores en operaciones, Dar feedback, Realizar planes de acción para mejorar la calidad del servicio
TECNICO FUMIGADOR
Fumigar casas, apartamentos, Desinfección de espacios
AYUDANTE GENERAL
Transporte y almacen
ANALISTA DE COMPRA
Realizar, controlar y validar las compras de productos o servicios, Generar y seguir órdenes de compra de acuerdo a las necesidades, Calificar y evaluar proveedores