Dedicated support professional with over 5 years of experience in office administration, customer service, and small business management. Skilled in document handling, scheduling, and bilingual communication, ensuring efficient operations and customer satisfaction.
Hands-on experience in document management, record keeping, scheduling, and office coordination across multiple roles.
Provided professional service and maintained customer records, supporting sales in a bilingual environment.
Handled basic financial records and inventory control for a small business, coordinating orders and documentation.
Proficient in Microsoft Office, Google Workspace, CRM software (Pipedrive), and basic Power BI functions.
Plaza Centroamérica
Supported daily administrative operations and office coordination, Managed schedules, calendars, and appointment tracking, Organized paperwork, documentation, and digital files, Maintained accurate records and internal databases
Webhelp
Managed customer records and sales documentation, Provided professional customer service and sales support in English, Followed internal procedures and supported operational processes
Jewelry Business
Managed administrative tasks, inventory control, and basic financial records, Coordinated suppliers, orders, and documentation, Handled customer communication and follow-up
Pajarito Azul
Supported administrative tasks and record-keeping, Assisted staff with coordination and English teaching
Bachelor’s Degree
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