This is my profileContact via CazVidReabetswe
Looking for work in South Africa
Contact
South Africa
Available on CazVid
Competencies
CommunicationAdvanced
Effectively communicates with clients and team members to facilitate understanding and resolution.
Work Under PressureExpert
Manages high-stress situations efficiently, ensuring service quality remains high.
Creative SkillsIntermediate
Utilizes creative problem-solving techniques to improve customer satisfaction processes.
Education
National Senior Certificate (NSC)
Prudens Secondary School
Languages
SesothoHome language
IsiZulu
English
Summary
Dedicated customer service manager with over a decade of experience in enhancing client engagement, leading teams, and implementing effective communication strategies. Adept at working under pressure and fostering creative solutions to improve service delivery.
Key Achievements
- Led a team of 20 customer service representatives, improving response times by 35%
- Revamped customer complaint procedures, resulting in higher resolution effectiveness
- Received Employee of the Year award for outstanding team leadership and service excellence
Skills
CommunicationWork Under PressureCreative Skills
Published on CazVid - May 17, 2026