Raziel - Customer Experience Professional with 5 years in Customer Service

Expert in providing exceptional customer service and resolving inquiries effectively.

Skilled in mentoring and training new employees to enhance team performance.

Adept at identifying issues and implementing effective solutions in high-pressure situations.

Strong verbal and written communication skills, facilitating clear interactions with customers and teams.

Profile creation. Medical assessment completion. Answer daily calls, chats and emails and solve them accordingly. Maintain a good attitude and find the best solution that does not affect company policy. Provide customized responses to customers

Handling calls and attending customers’ needs. Building rapport with customers. Leaving notes for future references. Helping other representatives with difficult calls. Providing training to new associates

Providing a good customer experience as a cashier. Handling large amounts of money as a service desk associate. Recognizing when a customer was being scammed. Managing end of day and money exchange as an overnight manager

Assisting multiple customers at a time. Maintaining a neat and tidy work area. Recovering assigned sectors and upselling to customers