Raymil - Customer Support Specialist con experiencia en servicios financieros y atención médica

Brinda soporte eficiente y empatía en diferentes canales de comunicación

Supervisa y coordina procesos de atención y seguimiento en plataformas CRM

Organiza y gestiona recursos y agendas para atención médica y ventas

Realiza consultas telefónicas y presenciales para facilitar decisiones de compra

Monitored CRM daily to ensure membership payment issues were settled promptly, proactively contacting customers to confirm resolution and ensure continuity of service., Sent monthly reports via email, providing users with detailed updates on their credit score progress and successful credit repair milestones., Conducted outbound calls to update customers on the status of their credit repair, maintaining clear and timely communication., Handled inbound customer calls with empathy and efficiency, addressing concerns related to their credit repair progress and providing personalized support.

Coordinated medical appointments across various departments within the hospital, ensuring efficient scheduling and seamless patient care.

Conducted phone consultations with potential buyers to discuss their vehicle preferences, providing detailed information on various makes, models, and available offers., Coordinated appointments for customers to visit the dealership, facilitating in-person vehicle inspections and guiding them through the purchasing process., Managed customer inquiries with professionalism and empathy, ensuring a positive customer experience and effectively addressing their needs.