Dedicated collection professional with over 2 years of experience in financial services, specializing in debt collection, customer relations, and data analysis to optimize recovery processes.
Leveraged debt collection skills to efficiently recover dues while maintaining positive customer relations.
Handled customer interactions to resolve disputes and foster loyalty, reducing escalation rates.
Analyzed collection data to generate performance reports and identify improvement opportunities.
Resolved conflicts and disputes effectively, ensuring customer satisfaction and compliance.
Hero Fincorp
Manage Cash & Debt. collections for two-wheeler while maintaining healthy Customer relationship & resolving conflicts escalation or disputes., Prepare detailed reports on collection performances by analysing data.
Bachelor of Arts (BA)
Secondary School
High School
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