This is my profileContact via CazVidRaúl
Customer Service & Technical Support Agent with diverse call center experience
Contact
Tegucigalpa, Francisco Morazán Department, Honduras
Available on CazVid
Competencies
Customer ServiceIntermediate
Handled customer inquiries, support, and scheduling in call center settings.
Technical SupportIntermediate
Provided technical assistance to clients across several technical support roles.
SalesIntermediate
Engaged in sales activities and upselling during customer support interactions.
LanguagesExpert
Fluent in English and Spanish, used for effective communication with clients.
Soft SkillsAdvanced
Employed empathy and teamwork to enhance customer satisfaction and team dynamics.
Education
Bachelor of Science and Humanities
San Juan High School
Languages
EnglishIntermediate and advanced level
Spanish
Summary
Experienced call center agent specializing in customer support, technical assistance, and sales, fluent in English and Spanish.
Key Achievements
- Progressed through multiple roles in customer service, technical support, and sales in various call center environments.
- Gained bilingual proficiency in English and Spanish, enhancing communication with diverse clients.
- Developed soft skills including empathy and teamwork to improve customer interactions and team collaboration.
Experience
Call Center Agent in Customer Service
Teleperformance Honduras
January 17, 2021 - June 17, 2024
Call Center Sales Agent
Ibex Honduras
June 19, 2024 - October 19, 2024
Call Center Agent in Technical Support
IntouchCX
October 21, 2024 - January 10, 2025
Call Center Agent in Technical Support and Sales
Startek Honduras
January 11, 2025 - February 28, 2025
Call Center Agent scheduling medical appointments
Care Solace
March 10, 2025 - May 28, 2025
Call Center Agent in Technical Support and Sales
Startek Honduras
June 2, 2025 - August 13, 2025
Skills
Customer ServiceTechnical SupportSalesLanguagesSoft Skills
Published on CazVid - May 17, 2026