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Customer Service & Sales Supervisor with 5+ years in finance & B2B industries
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Competencies
Handled client inquiries and support transactions effectively, ensuring customer satisfaction and service quality.
Supported sales processes in back-office environments, contributing to client acquisition and retention efforts.
Conducted training sessions for new hires and team members, fostering skill development and operational efficiency.
Taught English across different levels, improving student comprehension and communication abilities.
Proficient with PC applications, project management tools, and CRM systems utilized in customer service and training roles.
Education
Languages
Summary
A dedicated professional with over 5 years of experience in customer service, B2B sales, and team training within financial and educational sectors. Skilled in client support, leadership, and communication, with a proven track record of role progression and skill diversification.
Key Achievements
- Promoted from Customer Service Agent to Supervisor at Equifax, demonstrating leadership and performance in B2B sales and client support.
- Led training initiatives at Western Union, enhancing new hire onboarding and service quality standards.
- Gained diverse experience as an English teacher across multiple institutions, improving communication skills and cultural adaptability.
Experience
Customer Service Agent, Back Office B2B Sales and Supervisor
Customer Service Agent for the Breach Dept., Back Office Analyst B2B Sales, Promoted to Customer Service Supervisor
English Teacher
English teaching for all levels from A1 to B2.
Sales Support Agent
Sales Agent
English Teaching for all levels from A1 to B2
English Teaching for all levels from A1 to B2
Customer Service Agent
Started as a Customer Service Agent., Promoted to New Hire Trainer.