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Ramsés
Customer Service and Dispatch Manager with 5+ years of team leadership
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Competencies
Handled customer interactions, ensuring satisfaction and managing operations efficiently.
Utilized strong professional communication skills in both English and Spanish for team coordination and customer interaction.
Addressed and resolved operational issues and customer complaints effectively.
Demonstrated leadership by managing teams in customer service and dispatch roles, coordinating logistics.
Prioritized tasks and managed schedules under pressure to meet operational goals.
Languages
Summary
Experienced in customer service, logistics, and team leadership with bilingual communication skills and a proven ability to manage operations in fast-paced environments.
Key Achievements
- Led a team in the largest coordination efforts within customer service operations
- Implemented new appointment setting strategies to improve team orientation and efficiency
- Managed customer service operations in a fast-paced environment, demonstrating leadership and problem-solving skills
Experience
Manager
Sales, Setting appointments, Costumer service, Roofing, Solar