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Ralph
Customer Service & Medical Interpreter with 6+ years of experience in client relations and healthcare communication
Video resume
Contact
Competencies
Experienced in handling customer inquiries, resolving issues, and ensuring positive client interactions.
Skilled in accurate and confidential interpretation between patients and healthcare providers.
Capable of effectively communicating across diverse cultural backgrounds in professional settings.
Currently developing programming knowledge to enhance technical problem-solving and automation.
Education
Languages
Summary
Dedicated professional with over 6 years of experience in customer service and healthcare interpretation. Skilled in intercultural communication, ensuring client satisfaction, and facilitating medical understanding. Currently expanding technical skills through programming studies.
Key Achievements
- Provided exceptional customer support across multiple channels, enhancing client satisfaction for Ecco Outsourcing.
- Facilitated accurate medical communication between patients and healthcare professionals, ensuring clear understanding and compliance.
- Maintained strict confidentiality and professionalism in sensitive healthcare settings.
- Developed strong intercultural communication skills, bridging language barriers in diverse environments.
- Pursued programming studies, expanding technical expertise to complement communication skills.
Experience
Costumer Service Representative
Atender a clientes por teléfono, correo electrónico, chat o de manera presencial. Responder preguntas sobre productos, servicios y políticas de la empresa
Medical Interpreter
Interpretar de manera precisa y completa entre pacientes y profesionales de la salud. Facilitar la comunicación durante consultas médicas, exámenes, tratamientos y procedimientos. Mantener estricta confidencialidad y cumplir con normas éticas y de privacidad. Interpretar terminología médica de forma clara y comprensible para el paciente. Asegurar que el mensaje se transmita sin omisiones, adiciones ni interpretaciones personales. Apoyar la comunicación intercultural entre pacientes y personal médico
Skills
Video Transcript
Video Transcript 1
Yes, hello, my name is Ralph. I do have more than, I would say, seven years now in customer service and I used to work for many companies like Comcast, Xfinity, Disney Network, and many more. And that would be an honor for me to be part of this wonderful family so we can go together and I can bring my knowledge and my capacity. And I can't wait to get started with you guys. Thank you.