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Customer Service Specialist with 5+ years of experience in telecommunications and support
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Competencies
Demonstrated ability to address customer needs, resolve issues, and retain clients across telecommunication and service industries.
Supported digital applications and troubleshooting for customers, improving their user experience.
Effectively communicated with customers to understand their needs and provide appropriate solutions.
Provided solutions in real-time for customer inquiries, including billing, troubleshooting, and service inquiries.
Managed multiple customer interactions across various platforms efficiently.
Education
Languages
Summary
Experienced customer service representative with a background in telecommunications, technical support, and customer retention. Skilled in troubleshooting, client communication, and service management.
Key Achievements
- Handled customer retention calls at Time Warner Cable to provide better pricing options.
- Provided technical support for digital applications like DirecTV Now at Concentrix.
- Managed customer inquiries and order placements across multiple customer service roles.
Experience
Retention
Take calls for customers that wanted to cancel one of the services, and give a better price to keep in the company.
Customer Service
Take payments; add more credit for their phones, and troubleshooting.
Technical Support and Customer Services
Technical support for digital applications, like Directv Now.
Customer Service
Customers called because they wanted to place an order.
Transportation Department
Make reservations for medical appointments.