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Rafael
Customer Service & Content Moderation Specialist with 6+ years of experience
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Competencies
Managed reservations, inquiries, and issue resolution in airline and telecom sectors, ensuring customer satisfaction.
Reviewed and classified video content on Facebook and Instagram to enforce platform policies and advertising standards.
Provided troubleshooting and support for Apple products and services, including billing corrections and account issues.
Effectively communicated with international customers, explaining policies and resolving issues clearly.
Education
Languages
Summary
Experienced in airline reservations, technical support for Apple, and content moderation for Meta platforms. Skilled in managing inquiries, resolving issues, and ensuring policy compliance across diverse environments.
Key Achievements
- Handled diverse customer inquiries and reservations at American Airlines, ensuring smooth travel processes.
- Provided technical and service support for Apple customers worldwide, resolving billing and device issues.
- Moderated video content for Facebook and Instagram, contributing to community safety and policy compliance.
Experience
Travel Associate
Booking new flight reservations for passengers., Managing existing reservations and related inquiries., Processing schedule changes, protection protocols, and voluntary rebooking., Handling fare information, payment processing, and refund issuance.
Tier 1 Chat Representative
Service and technical support to Apple customers around the world., Handling of adjustments on unjustified charges in Apple Pay., Direction to customers with commercial issues., Handling of service issues on Apple operating systems.
PDO Content Moderator for Facebook and Instagram
Video moderation on Facebook and Instagram., Classification of content to associate advertising., Update in Meta classification policies.