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Rafael
Administrative and Customer Service Professional with 5+ years of experience
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Competencies
Proficient in creating, editing, and managing documents, spreadsheets, presentations, and publications using Microsoft Word, Excel, PowerPoint, and Publisher.
Fluent in English and Spanish, enabling effective communication with diverse clients and team members.
Experience in providing excellent customer service, client screening, and support across legal, leasing, and agricultural contexts.
Handled administrative tasks including record management, payment processing, and document analysis to improve operational workflows.
Supported legal case preparation by translating documents, explaining analyses, and qualifying clients for legal procedures.
Education
Languages
Summary
Multilingual professional with over 5 years of experience supporting administrative, legal, leasing, and customer service functions. Skilled in Microsoft Office, client communication, and process optimization.
Key Achievements
- Streamlined record-keeping and payment processes for agricultural business at Finca Los Andes
- Facilitated communication of legal analysis and case updates to clients at The Matian Firm, supporting immigration case reviews
- Assisted in tenant qualification, application processing, and leasing procedures at Mainstreet Renewal
Experience
Administrative Assistant
Organize and record purchase receipts to monitor changes in the annual expenditure, Perform payroll payments and agriculture supplies payments to speed up the production process, Graph various agricultural activities considering man-day to improve the efficiency of the business, Collect and analyze...
Interpreter
Explained the legal analysis to clients so they could understand their immigration stance, Translated case updates into Spanish and moved cases to be reviewed by the attorney, Assisted in qualifying clients for U Visa or work permits by collecting necessary information, Prepared and sent FOIA...
Leasing Specialist
Assisted applicants looking for available homes based on area, price, and unit size, Explained resident requirements and occupancy policies for effective qualification, Provided candidates with application updates, resolved portal issues, and assisted with touring instructions, Transferred calls to...
Case Screening Specialist
Provided excellent customer service while maintaining confidentiality throughout consultations, Located clients’ accounts and transferred calls to the specialized departments for further assistance, Screened employment, consumer protection, and business situations to qualify clients for legal...