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Customer Service & Sales Specialist with 5+ years in Telecom, Retail & IT
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Competencies
Applied active listening, handling complaints, and demonstrating empathy to improve customer satisfaction.
Executed product presentation, promotion, and closing techniques across multiple roles and industries.
Assisted with troubleshooting hardware and created replacements for Microsoft Surface devices.
Effectively communicated complex information to customers and clients, fostering satisfaction and loyalty.
Developed familiarity with a range of products including financial, telecom, retail, and IT solutions.
Education
Languages
Summary
Experienced in managing customer interactions, sales processes, and technical troubleshooting across telecom, retail, and IT industries. Skilled in building relationships, resolving issues, and promoting products.
Key Achievements
- Handled complex customer inquiries and disputes enhancing user experience at Sitel|Capital One
- Managed inbound and outbound sales calls boosting customer engagement at Convergys|Sprint
- Provided technical troubleshooting and support for Microsoft Surface devices at Concentrix | Microsoft
Experience
Sales & Customer service Rep.
Handled inbound calls to assist customers with payments, account inquiries, charge disputes, and general account support.
Sales Rep
Managed inbound and outbound calls to assist Sprint applicants with phone purchases, leasing options, and coverage plans.
IT Rep
Assist IT with additional troubleshooting for the company that purchased Microsoft (Surface only) and create replacements if necessary.
Sales Associate
Customer-focused retail professional with experience assisting with product selection, resolving issues, and building lasting customer relationships. Adaptable team player, cross-trained across multiple departments and locations.
Sales Rep
Promoted media services to real estate agents, showcasing video content and marketing solutions to enhance property listings and build client relationships.