Rafael - Customer Service Advisor at Concentrix

Liberia, Guanacaste Province, Costa Ricaen

Provided multilingual support in English and Spanish, enhancing customer satisfaction.

Maintained high-quality service delivery in a fast-paced environment, ensuring customer retention.

Published on CazVid

Summary

Dedicated customer service advisor experienced in multilingual support, with skills in communication, teamwork, and basic programming, seeking to leverage interpersonal and technical skills to contribute to client success.

Key Achievements

Resolved complex account-related inquiries efficiently, reducing resolution time.
Demonstrated excellent communication and interpersonal skills to build customer trust.

Skills

Customer ServiceAdvanced

Expertise in addressing customer needs, resolving issues, and ensuring positive experiences.

Communication SkillsAdvanced

Proficient in conveying information clearly in both English and Spanish, fostering understanding.

Microsoft Office SuiteIntermediate

Skilled in creating and managing documents, spreadsheets, and presentations for various tasks.

Python ProgrammingBeginner

Basic knowledge of Python to support data analysis and automation tasks.

TeamworkAdvanced

Collaborates effectively within teams to achieve common goals and improve service quality.

Languages

Spanish(native)English(fluent)

Experience

Customer Service Advisor

Concentrix

Assisted customers in resolving account-related inquiries.. Demonstrated excellent communication skills in both English and Spanish.. Ensured high-quality service delivery in a fast-paced environment.