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Rafael
Logistics Coordinator with 5+ years of experience in supply chain management
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Competencies
Coordinated merchandise movement and maintained shipment records for various transport modes.
Handled customer inquiries, resolved issues, and processed payments, ensuring client satisfaction.
Maintained accurate records of transactions, invoices, and account reconciliations for financial clarity.
Effectively liaised with customers, vendors, and internal teams to streamline operations.
Utilized tools like MS Office, Oracle, SAP, Zendesk, and logistics platforms to support daily tasks.
Education
Languages
Summary
Dedicated professional with over 5 years in logistics coordination, customer support, and financial record management. Proficient in multiple logistics and CRM platforms, committed to enhancing operational efficiency.
Key Achievements
- Managed and reported on merchandise load statuses across air, sea, and land transport modes.
- Processed accounts payable and receivable transactions, maintaining organized financial records.
- Supported customer service and logistics functions in diverse roles, enhancing operational efficiency.
Experience
Logistics coordinator
Reports on the status of the loads and any other news that arise during the merchandise movement., Obtains the necessary paperwork to complete the assigned logistics activities, whether in the air, sea, or land fields., Adheres to the functions and other responsibilities assigned by the client,...
CSR
Dealer Chat Support
Make reasonable exceptions to the usual procedures to satisfy unusual customer requests., Provide accurate and appropriate information in responses to customer inquiries., Address customer service inquiries in a timely and accurate manner.
Process Analyst
Provide assistance to AT&T store representatives with portability, migration from CDMA to GSM technology, performing diagnostics, and resolving network, connectivity, and data issues., Escalate complex problems through tickets., Customer service Process information in US banks Confirm...