This is my profileContact via CazVidRafael
Data Analyst with 3 years of experience in market research and reporting
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Competencies
Analyzed complex datasets to inform business strategies and decisions.
Built and maintained databases, optimized queries for data retrieval.
Created pivot tables, macros, and complex formulas for data manipulation.
Designed dashboards and visual reports to communicate insights effectively.
Conducted surveys and analyzed trends to support marketing strategies.
Education
Summary
Results-driven data analyst with expertise in extracting insights through data collection, analysis, and visualization.
Key Achievements
- Led data collection and analysis for client surveys, improving report accuracy
- Developed dashboards and reports for executive decision-making
- Streamlined data processing workflows increasing efficiency
Experience
Customer Care and Insurance Support Specialist - Humana
Handled calls with members, hospitals, pharmacies (RXs), and ER centers., Provided accurate information on benefits, billing, and claims, while ensuring compliance with company policies and healthcare regulations.
Inventory Planner- Traffic Coordinator - 1CONCIER/TY GROUP
Managed traffic and shipping operations for a B2B manufacturer, supporting the end-to-end freight and logistics process., Handled shipping orders, coordinated with carriers, managed claims, and oversaw warehousing activities.
Customer Support Representative - Vivint
Assisted customers with setup, troubleshooting, and usage of smart home products, including smart doorbells, outdoor cameras, and security panels., Provided clear guidance and technical support to ensure optimal product performance and user satisfaction.