Rachel

Demonstrated experience with AppFolio.

Demonstrated experience with Resident & Tenant Communication.

Demonstrated experience with Customer Service.

Support property management companies with daily operational and accounting needs in AppFolio, including resident accounts, payment records, reconciliations, and property transactions.. Review records for accuracy, document issues, and communicate directly with property managers to resolve questions and keep projects moving.. Manage multiple client projects and deadlines independently in a fully remote environment.

Supported property management professionals with resident accounts, leasing workflows, rent payments, maintenance processes, reporting, accounting, and property records.. Resolved high-volume customer requests by phone and electronic communication while maintaining accurate documentation and professional service.. Guided customers through AppFolio workflows and best practices for efficient day-to-day property operations.

Managed residential rental operations and served as a primary contact for residents, prospects, owners, vendors, and maintenance providers.. Coordinated showings, leasing, move-ins, move-outs, maintenance requests, repairs, inspections, and vendor follow-up.. Collected and processed rent payments and maintained organized lease files, tenant communications, maintenance logs, and financial records.. Updated rental listings, responded to prospective tenant inquiries, and provided professional customer service while managing competing priorities.