Rachel - Customer Service & Digital Marketing Specialist with diverse international experience

Heredia, Heredia Province, Costa Ricaen

Provided exceptional customer service as a live chat advisor at DHL, enhancing client satisfaction and retention.

Led guided tours at Veraguas Rainforest Park, delivering engaging experiences that increased visitor engagement.

Published on CazVid

Summary

Dedicated professional with international experience in customer service, tourism, and digital marketing. Bilingual in English and Spanish, adept at delivering engaging experiences and building strong client relationships.

Key Achievements

Utilized bilingual skills to improve communication and service delivery in multicultural environments.

Skills

Communication SkillsExpert

Bilingual fluency in English and Spanish enables effective cross-cultural communication.

Customer ServiceAdvanced

Proven ability to manage customer interactions, resolve issues, and enhance client satisfaction.

Digital MarketingIntermediate

Knowledge in digital marketing strategies backed by formal education and practical experience.

Office Productivity ToolsAdvanced

Proficient in Word, PowerPoint, and Excel for creating reports, presentations, and data management.

Languages

EnglishSpanish

Experience

Touristic guide

Veraguas Rainforest Park

Customer advisor and live chat advisor

DHL express

Equifax information services LLC

Education

Bachelor

English executive

Digital Marketing

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