Dedicated Operations Manager with over 5 years of experience leading business expansion, financial management, and team leadership in diverse settings. Skilled in driving operational efficiency and customer satisfaction.
Proven ability to lead teams, coordinate activities, and drive organizational success.
Skilled in managing budgets, reducing costs, and optimizing financial resources.
Experienced in delivering excellent customer care and maintaining client relationships.
Knowledgeable in procurement planning, documentation, and supply chain processes.
MATOVU ESTABLISHMENTS
Identifying new and potential business ideas leading to the growth and expansion of the company.. Managing company finances hence minimizing on the losses and company expenditures.. Managing human resources through identifying new talent and developing the already existing ones.. Engaging in various liaisons and negotiations between the company and potential customers or suppliers.. Promoting the company’s products and services through marketing and networking.. Ensuring that the company adheres to all legal requirements like filing returns.
TASLEEH TACTICAL/ENTERTAINMENT LLC
Ensuring the achievement of various work and sales targets through coordinating and mobilizing my fellow staff.. Welcoming customers into the store and attending to their inquiries and questions regarding various products in the store promoting sales and customer awareness.. Achieving target deadlines through performing daily tasks and any new task at hand as assigned.. Preparing the necessary reports and requisitions.. Maintaining an awareness of all promotions and advertisements.. Maintaining professional relationships with clients.
MINISTRY OF AGRICULTURE, ANIMAL INDUSTRY AND FISHERIES
Developing the ministry’s procurement plan by consolidating all the departmental procurement plans.. Preparing all the necessary procurement forms and documents like bid documents and evaluation forms.. Short listing and evaluating bids to cut costs and increase efficiency.. Preparing various procurement reports.. Recommending contract award to best bids.. Attending negotiation quality assurance meetings with suppliers whenever applicable.. Verifying supplier’s invoices and delivery notes and recommending them for payment.
Bachelor's degree
I had to invite my team member. I had to invite that team member and have a talk one on one. Actually, it's fortunate that I was able to meet him in person and talk in person, not over phone or email, but I sent him a request for a meeting so that we could come and talk about whatever had happened. So when they came in, I told them, because as their superior, the team leader, I told them what they had done wrong and what was expected out of them. I gave them a chance to explain the reason as to why they had performed otherwise. And the matter was solved amicably. So first of all, I made sure I do not do the confrontation bit of it. I inquired why what happened had happened, not confronting, like blaming someone. I tried to find out, I inquired to know why they had taken that direction instead of the other. And it turned out that the matter was resolved amicably and positively. And the staff was retained and whatever had gone wrong was rectified.
one of the notable scenarios where I had to effectively communicate with a customer was on my previous role as a team leader, where we had a problem. Um, we had a venue where we used to host team buildings for different companies and one of my team members, Mr. Kinley, booked an event on the same time and date where they had already scheduled an event, so we had two different clients coming in at the same time, which wasn't planned for because we had planned for one event. So like we thought it was supposed to be one client coming in. So here we have an unhappy client who comes in and the place is already occupied. They think they have come to carry on their team buildings. And I had to chip in as the team leader to talk with the client. First of all, I managed to calm the client down. I managed to take them into, I could say into isolation because I had to take them out of the open space, like where every client was able to hear what we are talking about. So we needed that privacy, so we could talk one on one with the client and make sure I calm them down so we can effectively communicate because the client was already mad and high. Like he was really angry about what was happening. So by all means, I had to make sure the situation does not escalate and it does not disorganize the rest of the customers. So first and foremost, I was able to calm the customer down and take him. To
First of all, to ensure accessibility and updated data for case files, I could introduce unique case numbers for every file, like different case files. This could enable the identification of the file, because in case you are searching for a file, when it has a unique number, you will be able to enter that particular number in the database and it could display whatever information is attached to that file. And this could also make it easier for updates. In case there is any update about the file, we could just go into the database and identify the file using the unique identification number for that given file and then update the data. So this could keep the files always updated and easy to access and find by all means.
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