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Customer Service Representative
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Competencies
Demonstrated experience with Troubleshooting.
Demonstrated experience with Problem-Solving.
Demonstrated experience with Complaint Resolution.
Demonstrated experience with Professional Written & Verbal Communication.
Demonstrated experience with Empathy.
Education
Summary
Customer Service Representative open to new opportunities
Experience
Customer Service Representative
Resolved complex customer inquiries and complaints, exceeding service standards and consistently maintaining high customer satisfaction ratings.. Facilitated high-volume financial transactions across multiple payment platforms while ensuring 100% compliance with banking regulations and internal audit standards.. Optimized record-keeping systems through meticulous filing and data entry, speeding up information retrieval for branch audits.. Managed bulk cash operations and ATM replenishment protocols to keep service available for branch customers.
Technology Admin & HR Assistant
Developed internal job aids and learning materials that improved staff effectiveness and reduced the learning curve for new hires.. Executed monthly payroll for staff and interns using advanced Microsoft Excel functions, achieving 100% accuracy and timely disbursement.. Streamlined onboarding for interns and corps members, coordinating documentation, benefits administration, and orientation schedules.. Provided administrative support to senior management, including calendar management and coordination of compensation and benefits.
Personal Support Worker (Independent Contractor)
Provide in-home care to seniors, building trust and communicating clearly with clients.. Manage a client schedule independently with consistent reliability.