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Customer Support & Wagering Clerk with 5+ years in iGaming industry
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Competencies
Provided remote support via live chat, email, and phone, resolving customer inquiries efficiently while maintaining high satisfaction scores.
Supported wagering activities, managed account troubleshooting, and handled payment and cryptocurrency transactions within online gaming platforms.
Processed traditional and cryptocurrency payments accurately, ensuring compliance and security in financial transactions.
Resolved technical and account-related issues efficiently, contributing to high customer retention and issue resolution metrics.
Managed multiple chat conversations and tasks simultaneously, maintaining attention to detail under pressure.
Education
Summary
Dedicated professional with over 5 years experience in customer support, wagering operations, and payment processing within the iGaming industry. Known for efficiency, accuracy, and high customer satisfaction.
Key Achievements
- Handled high-volume live chat, email, and phone support, ensuring customer satisfaction in a fast-paced iGaming environment.
- Processed payments, payouts, and cryptocurrency transactions with accuracy and compliance, supporting secure financial operations.
- Supported real-time wagering and account troubleshooting for online gaming platforms, enhancing operational efficiency.
Experience
Wagering Clerk / Customer Support Agent (Remote)
Provided high-volume customer support primarily via live chat and email, with phone support as needed., Assisted customers with wagering inquiries, account issues, and transaction-related questions in real time., Processed payments, payouts, and cryptocurrency transactions while ensuring accuracy,...
Wagering Clerk
Supported agents and customers with real-time wagering operations and account assistance., Handled secure payment processing, reconciliations, and digital/crypto transactions., Maintained accuracy and efficiency in a high-volume operational setting.