This is my profileContact via CazVid
Priscilla
Customer Service & Technical Support Specialist with 5+ years in Service Industry
Video resume
Dispatch
Over the years my work has been related to problem resolution and quality of service between one or more entities involved.nI have experiences on quality assurance areas and as a telephone agent in costumer services, sales promoting and technical...
Contact
Queretaro, Querétaro, Mexico
Open to remote
Available on CazVid
Competencies
AdaptabilityAdvanced
Quickly adapts to new roles and learning requirements within customer service and technical support.
Active ListeningIntermediate
Effectively understands customer issues and technical problems through attentive listening during calls.
CommunicationIntermediate
Communicates technical information and customer needs clearly in English and Spanish.
Reporting & DocumentationIntermediate
Documents and reports issues accurately to ensure prompt technical resolution.
Problem ResolutionIntermediate
Addresses client issues and technical problems efficiently to sustain service standards.
Summary
Experienced in quality assurance, customer service, and technical support roles, with a proven ability to adapt quickly and ensure high service standards.
Key Achievements
- Gained extensive experience in quality assurance, customer service, and technical support roles.
- Reported and tracked technical issues, facilitating timely resolution in customer-focused environments.
- Worked as a telephone sales promoter and customer service advisor, maintaining high service quality standards.
Skills
AdaptabilityActive ListeningCommunicationReporting & DocumentationProblem Resolution
Published on CazVid - Jul 2, 2025