Dedicated cleaning supervisor with proven expertise in staff management, quality control, and operational efficiency. Skilled in customer service, organization, and practical cleaning tasks, with a background in accounting.
Led and coordinated teams to ensure timely and quality service delivery.
Monitored service standards and implemented improvements to exceed client expectations.
Ensured customer satisfaction through attentive service and problem resolution.
Efficiently managed schedules, tasks, and resources to optimize operations.
JSK cleaning services
Overlooking the job when the owner was not on site. Involved in hands-on tasks at specific times
Denacon
At denacon cleaning services I was the cleaning supervisor overlooking and managing staff on site. My job also involved hands-on experience and quality control.I was tasked with upholding the efficiency and quality of work that my team carried out . I was tasked with promoting the products and the services of denacon cleaning services. I was tasked with managing the income generated from the services provided and implementing a proper management system for the money produced
Accounting
Being employed at two cleaning companies' services, one being General Cleaning Services and the other being JSK Cleaning Services, I was not just tasked with doing the hands-on work, which I did, but I was also tasked mainly with dealing with customers and communicating with them, trying to set up appointments and set up jobs. So I have a lot of experience in dealing with customers. I know how to speak to people and how to interact in the most pleasant and most positive way possible. I dealt a lot with sales experience during these jobs, not only selling our services to these customers, but also selling a variety of cleaning products that our companies had, that the company that I worked for had offered. These were all tasks with me, so I have a vast amount of sales. I have a good amount of sales experience as well as a good amount of customer experience as I was constantly around customers dealing with them on a constant basis, ensuring that, you know, communicating with them, asking them what they would like, what they need, is there anything else that we can do for them, and setting up the appointments to come in to do the job for them. So I have a lot of customer's experience. I'm a very friendly person. I love communicating with people in a kind manner, in a positive manner. You know, I'm very talkative and I am a very social person and I'm a very confident person in how I speak. I talk articulately. I talk confidently. And I can assure you that I talk respectfully to our customers. I ask the right questions and I give them the proper solutions to what they need and what they'd require. So I have a vast amount of social skills and work experience in the field in this job.
One of our previous customers had asked us to come in to clean their carpets in their house. They had the entire house filled, you know, laid out with carpets on the surface, and they needed it to be cleaned because it hadn't been cleaned in years. So we took all our required tools and equipment to their house, to their residence, and onto the site, and we spent the entire day cleaning their carpets thoroughly and to the utmost professional way that we could, and we did the best job that we could. We did a good job of it and we left. And the next day as we were accepting payment, they said that we had not done a good job and that there were still a few stains and that they were not happy about it. And they complained thoroughly to us about their situation and how that we had not done a thorough job of cleaning their carpets. So we simply told them that we will come back in there and you must just let us know where the problem is and what we can do to fix it and just let us know at your own convenience and whatever time you need us to come in, that we will come in. He told us to come in the very next day, so we decided that we would come in. We saw that the certain spots, we saw that the spots that we had left clean had fairly new stains on them that could have only been that could have only resulted from liquid being dropped the night before. However, we did not complain or get angry at the customer as that would be completely unprofessional. Instead, we apologized profusely to them and we cleaned up the stain without any extra charge involved in it as on the house to keep the customer satisfied. That was one instance of a challenging interaction that we had with the customer, but we assured him that we were very sorry about this and that
Discover other professionals with similar experience
Um, I was previously employed at Dental Cleaning Services and one of the instances that we had, we had to, um, we were tasked and were given a job to not only pressure clean the driveway of one of our clients, but also to wash the car. Upon seeing, upon uh going on site and seeing the house, we realized they also needed their roof cleaned, so at a discounted rate, we not only cleaned uh and did what was required of us, um, but we also decided to clean their roofs at a much more, at a discounted rate uh just for the satisfaction of the uh customers. Um, once finished, once we had finished washing the car, we even provided air fresheners um completely free of charge for them to provide the best quality customer service that we could provide to them. And while on call with them, we uh not only laid out all the business plans that we had for them uh going forward in terms of providing our services to them, and we were extremely professional and uh provided our services above and beyond what they required of us, and they were very much pleased with it. Thank you. Um, we also provided uh how we, I was saying we also provided uh tons of cleaning products to our customers. We not only dealt with the um cleaning of, of everything, but we also provided a lot of cleaning products to our customers that um we had to sell on a constant basis, such as our detergents and also the car washing liquids that uh soaps that we used. Uh, every time we went on site to wash a car, we always made it a point to market our uh our car washing uh liquids, um so that if they ever needed to do it on their own, they had the best of the best quality materials and products uh that we provided.
Hi, I'm Tony Mohan, currently a third-year accounting student, and I have been looking for a part-time job to not only put the theory that I've practiced for so long to put it into practice. I was previously employed at a cleaning company called Denicon Cleaning Services, where I was tasked with not only hands-on experience, but dealing with customers on a constant basis, selling them our services and products. So I'm very much qualified for this position.
Hello, my name is Trane Mohan, currently a third-year accounting student. I believe I am in desperate need of a part-time job. My previous experience in the cleaning industry not only provided me hands-on experience, but I was also tasked with managing the income generated by my cleaning company, as well as customer service was a big part of it, where I had to not only sell services to customers, but also products. So I'm very qualified for this position.
