Pilar - Technical Support Specialist with 5+ years in IT and legal industries

Bogota, Bogota D.C., ColombiaRemoteen

Provided technical support across multiple systems including Office 365, IMAP, Java, and Python.

Supported legal teams by managing complex documentation and ensuring regulatory compliance.

Published on CazVidOpen to remote

Summary

Experienced in technical support, legal documentation management, and strategic planning with a strong command of IT systems and legal processes.

Key Achievements

Designed and implemented strategies to achieve monthly sales and service goals at Accedo.

Skills

Technical SupportAdvanced

Provided technical troubleshooting and support for IT systems, software, and hardware including Hikvision cameras and software.

Legal Documentation ManagementIntermediate

Managed legal documentation related to healthcare cases, including research, drafting, and case file organization.

LanguagesIntermediate

Proficient in English and French, used in legal support and technical communication.

Office Productivity ToolsAdvanced

Skilled in using Excel, PowerPoint, and Word for documentation, reporting, and presentations.

Business Strategy & PerformanceIntermediate

Contributed to designing strategies to meet monthly goals and boost team performance at Accedo.

Languages

English(C1)French(B1)

Experience

Technical Support Agent

Accedo

2022 - 2023

Provided technical support in IT services, working with a variety of systems including Office 365, IMAP, social media, Java, Python, and sales., Identified and consolidated new business opportunities, designing and implementing strategies to achieve monthly goals while managing and encouraging high...

Independent Contractor

Andesworkforce

Present

Specialized experience supporting legal teams focused on healthcare-related cases., Managed complex legal documentation related to medical malpractice, insurance disputes, regulatory compliance, and patient privacy laws., Demonstrated proficiency in legal research, drafting legal correspondence,...

Technical Support

Customer Success Operations

Provided technical support for Hikvision cameras and Hikvision softwares.

Education

Fernando Mazuera Villegas

High School Diploma

Completed 2017

Instituto Campo Alto

Pharmaceutical Services Technician

Completed 2023

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