Experienced professional with a background in sales, team management, and operations, complemented by military leadership experience.
Developed and executed sales strategies to expand client bases and increase revenue across multiple industries.
Led and managed teams ranging from 5 to over 35 staff members, ensuring compliance, motivation, and performance.
Utilized Salesforce, HubSpot, and MS Dynamics to track performance, manage customer relationships, and inform strategic decisions.
Negotiated contracts at director level, secured agreements, and managed tenders across sectors including hospitality and facilities management.
Cyber Investigation
Lead 14 case managers; deliver client satisfaction, revenue, and KPI compliance., Maintain personal sales to set the standard for the team.
Maximo Nivel
Managed an international team of 5–8 advisors; delivered the most profitable year on record (2024)., Designed and executed sales strategies to expand the client base and boost revenue.
Selective Networks
Managed 15 sales/admin staff; contributed to ~70% profit growth during tenure., Recruited, coached, and retained high performers; tightened sales processes.
JLA Ltd
Secured contracts with hotels, restaurants, and facilities firms., Negotiated at director level; managed tenders and long-term agreements.
MSc Psychology
BSc (Hons) Psychology (2:1)
A Levels
Descubre otros profesionales con experiencia similar
Led operations for customer retention, recruitment, and coordination of services, ensuring legal and procedural compliance.
Virgin Media
Led customer retention operations and reduced churn with targeted solutions., Aligned external account needs with internal delivery teams.
Marston Group
Led six teams (18 agents each) on high-value recovery contracts; worked with judges and local authorities to meet legal and client requirements.
Reed Recruitment
Coordinated nursing recruitment across Leeds hospitals; ensured compliance, updated records, and matched staffing to demand.
New Learning Academy
Oversaw lesson planning, progress tracking, and reporting for diverse groups.
Various Contracts
Planned and delivered engaging lessons tailored to learner goals across small groups and 1:1.
Southsides
Managed daily kitchen operations, menus, H&S, and customer interactions.
