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Philip
Client & Sales Support Specialist at Senrab Consultech
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Competencies
Skilled in building strong client relationships and providing exceptional support to enhance customer satisfaction.
Proficient in managing and optimizing CRM systems to ensure data integrity and improve client engagement.
Capable of delivering clear, professional communication and engaging presentations to diverse audiences.
Highly accurate in data entry tasks, maintaining reliable databases and supporting decision-making processes.
Education
Summary
Motivated support specialist with a BSc in Communication Technology, specializing in CRM management, client relations, and customer support. Committed to enhancing client satisfaction and operational efficiency.
Key Achievements
- Enhanced CRM data accuracy, leading to improved sales tracking and customer management.
- Streamlined client communication processes, resulting in faster response times and higher customer satisfaction.
- Provided effective first-line support for HRMS issues, ensuring timely resolutions and positive client experiences.
Experience
National Service Personnel – Sales & Client Support
Managed and updated CRM database, improving accuracy of sales records and client information tracking.. Coordinated client communication and follow-ups, contributing to improved response time and customer engagement.. Assisted in converting leads by scheduling meetings, preparing documents, and supporting sales presentations.. Guided new clients through onboarding and account setup, ensuring a smooth experience.. Resolved inquiries and complaints professionally, enhancing customer satisfaction and retention.. Prepared weekly reports and insights to support the sales team’s planning and decision-making.. Collaborated across departments to streamline workflows and improve service delivery.. Designed branded documents and proposals using Microsoft Office and Canva to support business development.. Maintained proper filing and document control to ensure traceability of client communications and contracts.. Demonstrated strong customer-first service approach and professionalism in all interactions.
Client & Sales Support
Manage and optimize the CRM system to maintain accurate client information.. Provide first-line support for HRMS-related client issues, ensuring timely resolution and customer satisfaction.. Support HRMS project implementations, including onboarding, testing, user support, and deployment activities.. Coordinate client communications and collaborate with internal teams to ensure successful project delivery.