Motivated professional with experience in customer service, social media campaigns, and office administration. Adept at engaging audiences and maintaining accurate records, currently pursuing a diploma in Public Relations.
Skilled in assisting customers, resolving issues, and maintaining high service quality.
Experienced in creating engaging content and executing social media campaigns to boost engagement.
Proficient in managing client records, office correspondence, and administrative tasks.
Competent in Word, Excel, PowerPoint, and Outlook for documentation and presentations.
Riverside Spar
Processed customer transactions accurately.. Balanced daily cash and maintained transaction records.. Assisted customers with enquiries and resolved issues professionally.. Maintained accurate documentation and followed company procedures.. Worked effectively within a team in a high-volume environment.
KwaZulu-Natal Society For The Blind
Maintained and updated client files and records.. Captured and verified information accurately.. Assisted with general office administration.. Answered telephone calls and attended to client enquiries.. Scheduled appointments and managed documentation.. Prepared reports and maintained confidential records.. Worked with staff to ensure efficient service delivery.
KwaZulu-Natal Society For the Blind
Developed and executed a 3 week social media Campaign for KwaZulu-Natal Society For the Blind organisation of my choice increasing Facebook and Instagram engagement by 10% Through 15 original Reels and daily successful Stories. Drafted 2 press releases and a Newsletter for the Municipality event (Campus Project). Coordinated 5+ local journalists and bloggers for an KZNSB NGO fundraising event, secured 3 interviews slots which were posted on YouTube Channel
Diploma
National Senior Certificate
Diploma in Public Relations
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Effective in verbal and written communication, supporting customer interactions and team collaboration.