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Customer Service Specialist with 3+ years in tech support and retail
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Competencies
Provided inbound support, problem solving, and order assistance to customers.
Answered technical questions related to cellphones and services.
Utilized active listening and positive language to assist customers effectively.
Recorded customer feedback, complaints, and managed customer interactions via CRM systems.
Proficient in Word, Excel, PowerPoint, and Visio for documentation and reporting.
Education
Languages
Summary
Dedicated customer support specialist with extensive experience in tech support and retail environments, skilled in communication, problem solving, and CRM tools.
Key Achievements
- Handled customer inquiries and complaints across multiple communication channels
- Managed appointment scheduling and order processing in fast-paced environments
- Utilized CRM and Salesforce tools to document and resolve customer issues effectively
Experience
Customer service representative/customer service specialist/sales representative
assist incoming calls, retail, tech support, answer customer’s inquiries regarding cellphones, services and plans, Scheduling appointments for follow ups, Working with different line of business for that period of time.
Customer service specialist
Answering incoming calls and emails from customers, assists customer with solving problems, help customers make use of different features, record complaints and feedback, create IT tickets for customer’s issues, schedule appointments, help placing order for the customers.