Pedro

Welcome to CazVid!

Contact

Bucaramanga,Santander Department,Colombia

Available on CazVid

Contact via CazVid

Competencies

Customer Service (Voice & Back Office)Intermediate

Demonstrated experience with Customer Service (Voice & Back Office).

CRM Tools & Ticketing SystemsIntermediate

Demonstrated experience with CRM Tools & Ticketing Systems.

Sales SupportIntermediate

Demonstrated experience with Sales Support.

Customer RetentionIntermediate

Demonstrated experience with Customer Retention.

Problem Solving & Conflict ResolutionIntermediate

Demonstrated experience with Problem Solving & Conflict Resolution.

Education

Chemical Engineering

Universidad de Los Andes, Venezuela

Completed 2020

High School Diploma

Colegio José Félix Ribas, Venezuela

Completed 2004

Languages

enNative

Experience

Bilingual Customer Service Representative

Concentrix Colombia

Oct 2024 - Aug 2025

Assisted U.S. banking customers with card disputes, fraud concerns, and transaction investigations., Maintained high customer satisfaction while meeting performance metrics., Documented cases and escalations using internal CRM systems.

Bilingual Voice Agent

Accedo Technologies

Apr 2024 - Oct 2024

Managed inbound calls assisting customers with service issues and retention strategies., Provided sales support and account solutions to improve customer loyalty.

Bilingual Voice / Back Office Agent

24/7 Intouch

Dec 2022 - Feb 2023

Supported drivers and customers using Walmart’s Spark Delivery platform., Resolved order issues, delivery delays, and account concerns.

Skills

Customer Service (Voice & Back Office)CRM Tools & Ticketing SystemsSales SupportCustomer RetentionProblem Solving & Conflict Resolution

Published on CazVid - May 17, 2026

Contact Pedro