Pedro - Virtual Assistant Supervisor with 3 years in Customer Support

Expert in managing customer inquiries and delivering exceptional support.

Proficient in supervising and training teams to achieve operational goals.

Highly skilled in organizing tasks and managing multiple priorities effectively.

Meticulous in handling data entry and maintaining accurate records.

Handled inbound calls through Workiz and Zoom for customers seeking locksmith services.. Assisted customers by providing information, scheduling appointments, and coordinating service requests with field technicians.. Managed incoming calls for junk removal services in the Miami, Florida USA.

Supervised a team of 13 scheduling agents supporting a neurologist of the Neurological Institute of Los Angeles.. Provided coaching and guidance to agents on weekly and monthly processes to ensure efficiency and compliance.. Conducted daily and weekly client meeting calls to review scheduling and operational performance across five clinics.. Monitored and reported agent performance metrics to the client.

Provided customer support, handling patient inquiries and resolving issues.. Safeguarded confidential patient information by accurately entering and maintaining data within a secure CRM system.. Managed inbound and outbound phone calls, as well as follow-up emails.. Assisted with prior authorizations by verifying and compiling required documentation.