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Peace
Call Centre Agent
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Competencies
Demonstrated experience with Inbound and outbound call handling.
Demonstrated experience with Cold calling and lead qualification.
Demonstrated experience with Appointment setting and scheduling.
Demonstrated experience with High-volume call management.
Demonstrated experience with Professional phone communication.
Education
Summary
Call Centre Agent open to new opportunities
Experience
Cold Caller
Made high-volume outbound calls to potential customers and introduced available products and services.. Built rapport with prospects through clear and professional communication.. Identified potential customers and qualified leads based on their needs.. Handled objections professionally and encouraged prospects to continue the conversation.. Conducted follow-ups with interested prospects to maintain engagement.. Maintained accurate records of customer interactions and follow-up activities.. Used active listening and persuasion to improve customer engagement.. Consistently managed daily calling activities and worked toward performance targets.
Appointment Setter
Made outbound calls to potential customers to introduce products and services.. Engaged prospects professionally and identified their needs and interests.. Qualified leads using structured questions and call scripts.. Scheduled appointments between qualified prospects and senior representatives.. Handled customer objections while maintaining positive conversations.. Followed up with prospects to improve engagement and appointment attendance.. Maintained accurate customer information and call records.. Worked toward daily calling and appointment-setting targets.