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Paula
Customer Service & Administrative Support Specialist with 10+ years of experience
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Competencies
Provided empathetic and efficient support to clients, resolving disputes and managing customer accounts.
Handled office operations, reports, financial documentation, and inter-department communication.
Utilized Word, Excel, and other MS Office tools for documentation, record-keeping, and performance tracking.
Supported process improvements to enhance administrative workflow and service delivery.
Managed petty cash, processed payments, and maintained financial records accurately.
Education
Languages
Summary
Dedicated to delivering exceptional customer service and administrative support across various sectors including municipal, financial, and tech industries. Skilled in MS Office, dispute resolution, and process support with a strong focus on accuracy and communication.
Key Achievements
- Supported municipal risk management initiatives by conducting inspections and preparing detailed reports.
- Delivered high-quality customer service to Capital One and Santander clients, resolving complex inquiries and issues.
- Managed financial documentation, petty cash transactions, and maintained regulatory compliance across roles.
Experience
Administrative Assistant
Supported municipal risk management and road management initiatives by conducting inspections and preparing detailed reports., Managed petty cash transactions, processed payments, and maintained precise financial documentation., Handled high-volume phone communications, facilitating effective...
Executive for Service Centers
Delivered exceptional customer service to Capital One clients, addressing complex inquiries and resolving issues with professionalism and empathy., Utilized advanced MS Office skills to document customer interactions, track service metrics, and maintain accurate records., Demonstrated adaptability,...
Executive for Service Centers
Provided dedicated support to Santander clients, managing customer accounts and processing service requests in accordance with company standards., Ensured compliance with internal policies, collaborated with cross-functional teams to resolve escalated issues, and contributed to the achievement of...
Customer Service Specialist, Disputes
Specialized in dispute resolution within the Disputes Department, handling complex customer cases with a high degree of empathy and analytical skill., Investigated and resolved billing discrepancies, maintained comprehensive records of dispute outcomes, and communicated effectively with clients to...