Experienced in client communication, debt negotiation, legal processes, and digital content creation with a strong track record of supporting clients and managing social media content.
Provided customer support, guided clients, and handled inquiries across different roles.
Negotiated debts and facilitated financial agreements with clients and legal entities.
Created digital content for social platforms and managed website updates.
Reviewed legal documents and assisted clients with legal procedures in a multilingual context.
HIRED EXPERTS COLOMBIA
Negotiate debts from clients with different banks, third party collection agencies and law firms., Create databases to be able to follow up and monitors the different clients., Ensure the delivery of documents to the agencies in order to achieve legal negotiations., Make sure that the payments were...
SITEL SA
Make inbound calls to clients to make sure they were the ones making transactions., Track fraudulent transactions for different banks., Guide customers on how to report and prevent fraud.
CONCENTRIX
Help and guide customers with the online process to make orders for a retail company., Process refunds for returns that were made online., Track lost items for the company.
EL SONAJERO WEB INRAI LTDA
Research, write and upload news and different stories to the news portal, manage social media posts, upload content to the website., Make digital content for Instagram, Facebook and Youtube., Track the different interactions from the portal and social media and make reports.
High School
Comunicación Social
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Created and maintained databases for client follow-up and reporting purposes.
MINISTRY OF FOREIGN AFFAIRS
Help and guide citizens and foreigners with different legal process and services through different email and back office channels., Set objectives through weekly meetings to ensure the efficiency of customer service channels., Write and review legal documents that needed to be sent in English.
