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Paula
Customer Service Representative with 1.8 years of bilingual call center experience
Video resume
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Competencies
Provided support to customers on various topics including payments and deliveries in a call center setting.
Utilized English and Spanish to assist a diverse customer base via phone interactions.
Collaborated effectively with colleagues to resolve customer issues and improve service delivery.
Addressed customer inquiries and provided solutions within the scope of available resources.
Education
Summary
Experienced bilingual call center agent skilled in customer support, payment assistance, and order management.
Key Achievements
- Gained 1.8 years of call center experience supporting international clients
- Handled diverse customer inquiries regarding payments, deliveries, and orders
- Communicated effectively in both English and Spanish in a fast-paced environment
Experience
Customer Service, Intake
Provide assistance to customers and possible customers, Appointment setter, Front desk
Interpreter
Interpreter between Spanish and English persons for medical appointments, Government, Police, 911, Schools and others
Resolution Specialist
Bring support to external and internal customers, Advisor for new team members, Payments, Refunds
Retail
Customer Service representative, Retail department