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Paula
Sales & Commercial Assistant
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Competencies
Demonstrated experience with Customer relationship management.
Demonstrated experience with Active listening.
Demonstrated experience with Customer needs assessment.
Demonstrated experience with Conflict resolution.
Demonstrated experience with De-escalation.
Education
Languages
Summary
Sales & Commercial Assistant open to new opportunities
Experience
Sales & Commercial Assistant
Managed wholesale steel product sales, providing customer guidance and following up on orders to support an efficient purchasing experience.. Handled customer inquiries and sales communications professionally and in a timely manner.. Coordinated product deliveries to hardware stores and wholesale clients, ensuring on-time fulfillment and accurate distribution.. Processed orders, tracked inventory availability, monitored incoming payments, and maintained customer records.. Managed digital customer communication and sales follow-up, supporting successful sales closures and client satisfaction.
Freelance Writer/Editor
Performed copyediting and proofreading with close attention to grammar, spelling, punctuation, and style.. Adapted tone and voice across professional, technical, casual, and conversational content according to client needs.
Customer Support Agent
Served as a primary resolution resource for escalated and complex customer inquiries, applying conflict-resolution and psychology techniques to de-escalate interactions and restore customer confidence.. Managed customer records and engagement history in Salesforce, using CRM and digital tools to track service outcomes.. Identified recurring service barriers and communicated feedback to operational leadership to improve documentation and customer-experience protocols.
Educator
Designed and delivered curriculum using a process-oriented approach to support learner retention and performance.. Applied psychological expertise to coaching interventions that encouraged positive behavior, teamwork, and accountability.. Managed classroom operations and used assessment data to inform instructional adjustments.. Served as a key communication contact for parents and guardians, using public-relations standards and conflict resolution to address complex concerns.