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Customer Service & Marketing Specialist with 5+ years in client support and SEO
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Competencies
Utilized effective communication to interact with visitors, customers, and team members, ensuring clarity and professionalism.
Provided support, resolved issues, and maintained client relationships across remote and in-person roles.
Implemented organic SEO strategies to enhance website visibility and drive content marketing efforts.
Addressed customer concerns and operational challenges with effective solutions, supporting overall workflow.
Education
Languages
Summary
Dedicated professional with a strong background in customer service, reception, and digital marketing. Skilled in communication, problem-solving, and SEO strategies to enhance client engagement and online visibility.
Key Achievements
- Handled diverse reception duties including visitor greeting, call management, and scheduling, ensuring smooth office operations.
- Ensured customer satisfaction and issue resolution while managing complaints remotely at Alorica – Best Buy.
- Promoted websites and services through strategic SEO practices, emphasizing quality content for improved search rankings.
Experience
RECEPTIONIST
greeting visitors, handling calls, scheduling appointments, maintaining an organized reception area
CUSTOMER SERVICE REPRESENTATIVE (REMOTE)
ensuring customer satisfaction, resolving issues, providing support, managing complaints
MARKETING & SEO SPECIALIST (REMOTE)
promoting websites and services through organic search engine optimization, emphasizing quality content and strategic approaches