This is my profileContact via CazVidPatricia
Customer Service & Operations Support with 5+ years in BPO and Education
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Competencies
Provided frontline customer support and managed client interactions in a high-volume BPO environment.
Monitored sales quality, analyzed policies, and prepared performance reports to drive process improvements.
Conducted training sessions and skill development programs for team members in a supervisory role.
Taught oral and written English at Instituto Británico de Rivera, focusing on comprehensive language skills.
Education
Languages
Summary
Dedicated to delivering quality customer service and operational support, with a background in staff training and language instruction. Skilled in performance analysis and team development across BPO and educational settings.
Key Achievements
- Supervised and trained staff as Operations Support Associate II, enhancing team capabilities.
- Conducted sales quality control, policy analysis, and performance reporting using Microsoft Office tools.
- Implemented full English language instruction as a Teacher at Instituto Británico de Rivera, improving student proficiency.
Experience
Operations Support Associate II (Coach/Supervisor)
Asistencia de entrenamiento y desarrollo de habilidades del personal., Control de calidad de ventas, análisis de implementación de políticas, evaluación y reportes de rendimiento con manejo del paquete Office.
Agente de atención al cliente
Docente de Inglés
Trabajos con implementación total del inglés oral y escrito.