Patricia - Customer Service Agent

Demonstrated experience with Customer Relations.

Demonstrated experience with Conflict Resolution.

Demonstrated experience with Outstanding communication skills.

Demonstrated experience with Exemplary work ethic.

Demonstrated experience with Correspondence Composition.

Offered internal and external customers first-rate customer service to maximize satisfaction and business success.. Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.. Directed person team of customer service personnel while helping front-line team members work effectively with over 150 daily customers.. Assisted call-in customers with questions about banking.. Assisted in training new employees and participated in cross-training with other departments.

Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.. Kept optimal quality levels to prevent critical errors and support team performance targets.. Scanned documents and saved in database to keep records of essential organizational information.. Obtained scanned records and uploaded into database.. Entered numerical data into databases with speed and accuracy using 10-key pad.. Corrected any data entry error to prevent later issues such as duplication or data degradation.. Verified accuracy and validity of data entered in databases.

Trained 2 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction.. Responded to over 60 daily caller requests with information about assistance and timeframes.. Directed all dispatching, routing and tracking of 20 fleet vehicles.. Maintained updated and detailed records of calls in physical and electronic database.. Closely monitored dispatch board to triage and prioritize over 100 daily calls.. Kept detailed track of all available field personnel and all in-progress and completed calls.. Increased customer satisfaction by resolving service issues.

Resolved escalated customer disputes with special actions such as discounts.. Mentored new team members on POS system operation, customer service strategies and sales goals.. Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.. Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.. Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.. Quickly and accurately counted drawers at start and end of each shift.