Paola - Data Analyst with 3+ years of experience in healthcare analytics

Utilized statistical tools and software to interpret large datasets in healthcare.

Queried databases to extract and manipulate healthcare data for analysis.

Created dashboards and visual reports for clinical teams and management.

Applied domain-specific understanding to enhance data accuracy and relevance.

Interpret, evaluate, and clarify research requests to determine potential payment issues., In charge of systematizing the information in the program., Post payments received in different forms into the practice management system., Analyze EOB information, including co-pays, deductible, co-insurance, contractual adjustments, denials and more to verify accuracy of patient balances., Review the payment information to ensure that there is no missing or incomplete information., Properly posting denials in practice management system and communicating the same with accounts receivable team for timely follow-up.

Listen to several calls to identify if the agents close sales with the process well applied, according to the quality standards required for the company., Make a record of the audits verified, classifying them in their respective score., Establish and maintain quality standards and metrics to ensure consistency and accuracy in customer interactions.

Provide support to people streaming online., Answered to my dependents on my shift. If they needed to solve any technical problem in their live broadcasts, I checked the equipment's settings and hardware so that they were in optimal condition., Maintained constant communication with my team to cheer them up and to create new strategies to increase the quality and qualify numbers.

Answer a constant flow of customer requests via phone calls, live chats, or email to support their product-related questions., Maintain customer satisfaction by properly addressing concerns and meeting customer needs., Train new employees, prioritizing the maintenance of quality standards to improve the KPI's, teaching them the fundamental procedures to assist customers.

Monitor and evaluate customer interactions to identify opportunities for improvement and provide constructive verbal or written feedback to teams to align the processes and optimize communication with the customer., Create action plans for the agents identifying common customer issues to improve and maintain a high level of customer experience., Establish and maintain quality standards and metrics to ensure consistency and accuracy in customer interactions.

Keeping up to date with the system through data entry. Collect POD’S (proof of delivery) through email and phone calls from drivers that have already delivered active orders., Answer phone calls for repair requests, location data, and product-related questions.