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Administrative professional with 10+ years in customer service and education support
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Competencies
Handled reception duties, managed financial documentation, and maintained filing systems efficiently.
Managed high-volume client communications via calls and emails, providing professional service consistently.
Generated leads, maintained client communication, and reported sales activities to meet targets.
Coordinated student enrolment, managed academic records, and supported administrative reporting.
Utilized CRM systems for customer data updates and reporting; captured and organized various data sets.
Education
Languages
Summary
Dedicated professional with over a decade of experience in administrative support, customer service, and student program coordination. Skilled in office management, CRM systems, and sales, adept at maintaining organization and delivering quality service.
Key Achievements
- Managed front desk operations and financial transactions, ensuring smooth daily administrative functions.
- Led student enrolment processes and maintained accurate records, supporting institutional workflows.
- Consistently achieved sales targets through lead generation and client communication in a sales role.
Experience
Receptionist & Administrative Assistant
Manage front desk and professionally welcome clients, Answer and direct incoming calls and emails, Handle petty cash and reconcile transactions, Assist with invoicing and financial documentation, Capture data and maintain organised filing systems
Customer Service Agent
Managed high-volume inbound and outbound calls, Updated customer records accurately on CRM systems, Processed policy documentation with high attention to detail, Delivered professional service in a fast-paced environment
Sales Agent / Lead Generator
Generated leads and maintained client communication, Achieved sales targets consistently, Maintained organised reporting and documentation
HET Programme Coordinator
Coordinated Higher Education and Training (HET) programmes, Managed student enrolments and registration processes, Assisted students with programme information and academic queries, Maintained accurate student records and documentation, Liaised with academic staff and management, Supported...