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Pamela
Customer Service and Operations Coordinator with 10+ years of experience
Video resume
Customer Service and Operations Coordinator with 10+ years of experience
What experience do you have with dispatch software or similar tools? How have you used them to improve communication or efficiency?
Contact
Guatemala City, Guatemala, Guatemala
Available on CazVid
Competencies
Customer ServiceExpert
Provided excellent customer service, including sales, communication, and issue resolution.
Microsoft Office SuiteAdvanced
Proficient in creating presentations, reports, and managing emails using PowerPoint, Word, and Outlook.
Data and Workflow ManagementIntermediate
Experienced with tools like SAP, Webcollect, Pipefy, and managing information security and expense reports.
Communication and CoordinationAdvanced
Skilled in coordinating deliveries, managing dispatch requests, and improving communication flow.
Administrative SupportAdvanced
Handled agenda management, report compilation, and organizational responsibilities in various roles.
Education
Primary education teacher
Instituto Evangélico América Latina
2008
Advertising
Universidad de San Carlos de Guatemala
2013
Communications
Universidad de San Carlos de Guatemala
2016
Languages
SpanishNative
EnglishAdvanced
Summary
Experienced professional in customer service, operations, and administrative functions, with a history of supporting efficiency and communication in diverse settings.
Key Achievements
- Managed customer service and sales at Conduent, demonstrating versatile communication skills
- Supported operations as a Portfolio Analyst and IMS Coordinator at Capgemini, ensuring workflow efficiency
- Gained experience in multiple administrative and coordination roles across educational and corporate environments
Experience
Second grade teacher
Colegio Practico Comercial
01/03/2010 - 11/01/2010
Customer service
Allied Global
04/27/2013 - 07/27/2016
Customer service and sales
Conduent
01/15/2017 - 11/27/2017
Portfolio analyst, IMS coordinator, Operations manager assistant
Capgemini
Currently working
Skills
Customer ServiceMicrosoft Office SuiteData and Workflow ManagementCommunication and CoordinationAdministrative Support
Published on CazVid - May 17, 2026