Pamela - Refuge Case Worker and Support Specialist with diverse experience in social care and community support

Experienced in managing complex caseloads, developing tailored support plans, and coordinating multi-agency efforts.

Proficient in conducting risk assessments, safeguarding interventions, and working with external agencies to ensure safety.

Skilled in building rapport with diverse clients, collaborating with teams, and advocating effectively on clients' behalf.

Capable of responding promptly to emergencies, de-escalating situations, and ensuring client safety.

Competent in maintaining confidential records, coordinating referrals, and supporting operational processes.

Planned and delivered daily entertainment programmes for adults and children.. Built strong relationships with international guests, providing a welcoming and engaging experience.. Responded professionally to guest enquiries and resolved issues alongside reception and hotel staff.. Promoted hotel activities, increasing guest participation and satisfaction.. Worked effectively within a fast-paced multicultural hospitality environment.

Managed a caseload of women fleeing domestic abuse, completing risk and needs assessments.. Developed personalised support and safety plans to promote independence.. Worked with housing providers, police, healthcare professionals and local authorities to coordinate support.. Maintained accurate confidential records and completed safeguarding documentation.. Supported refuge admissions, resettlements and crisis interventions while advocating for clients.

Provided frontline support to vulnerable adults within supported accommodation.. Responded to incidents, liaising with emergency services where appropriate.. Completed health and safety checks and detailed handovers.. Promoted independence while maintaining a safe environment.

Supported children's emotional, social and educational development.. Promoted positive behaviour through consistent routines and encouragement.. Worked with families and professionals to meet care plans.. Ensured safeguarding procedures were followed at all times.

Supported refugees to access housing, healthcare, education and welfare services.. Worked with partner organisations to promote integration and independence.. Advocated for clients and maintained accurate case records.

Supported safeguarding interventions and student wellbeing.. Worked closely with teachers, parents and external agencies.. Assisted with risk assessments and confidential documentation.

Coordinated patient referrals and discharge planning.. Maintained confidential electronic records in line with GDPR.. Liaised with NHS professionals, patients and families.. Provided compassionate telephone and administrative support.

Managed patient records and referral documentation accurately.. Communicated with healthcare professionals and service users.. Supported busy administrative processes while meeting deadlines.