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Customer Service Specialist with 8+ years in client retention and support
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Competencies
Provided empathetic support, active listening, and effective communication in various roles including retention, claims, and client support.
Utilized strong communication to assist customers, coordinate with teams, and teach English, ensuring clarity and customer satisfaction.
Processed insurance claims, verified policies, and interpreted calls for adjusters and clients across multiple insurance roles.
Managed multiple client interactions and resolved issues efficiently in fast-paced environments like logistics and collections.
Designed and delivered online English classes focusing on pronunciation and listening skills, managing homework and student communication.
Education
Languages
Summary
Dedicated support specialist with over 8 years of experience across fitness, retail, insurance, and education sectors. Skilled in customer retention, claims processing, and communication, consistently meeting goals and supporting client needs effectively.
Key Achievements
- Consistently achieved or exceeded weekly retention goals at 24HR Fitness through empathetic communication.
- Handled diverse customer requests at Neiman Marcus, including order tracking, product availability, and return processing.
- Supported insurance and health survey clients by providing detailed guidance and verifying policies for over 4 years.
Experience
CSR
Help customers see why to keep their fitness contract with 24HR Fitness., Conducted calls with empathy and listening to customers' concerns about the gym and working out a plan to help them pay less for their membership., Collaborated with cross-functional teams every week, listening to...
CSR
Help retain customers and proactively assist with retention skills and great communication skills.
CSR & TRAINER
Received different types of customers, from corporate orders to being able to send return labels., Called different Post offices to track orders and provide solutions to customers., Called Neiman Marcus stores to check product availability and assist customers.
Bilingual Insurance Adjuster (Support Agent)
Assisted inbound and outbound calls for different situations, such as filing a claim and needing a tow service., Helped with interpreting calls from adjusters and clients., Verified insurance policies and followed up with clients for required documents.
Collections Agent
Received inbound calls to discuss new benefits and qualifications for better providers., Used two different systems to reach daily goals.
CSA-Agent
Ensured smooth communication and strong relationships between clients and their VAs., Managed feedback from clients and VAs and addressed issues promptly.