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Palesa
Entrepreneur and Supervisor at Shoprite with 15+ years in retail and service industries
Video resume
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Competencies
Experienced in providing quality service in retail and event settings, ensuring customer satisfaction.
Led teams in retail and event environments, managing workflow and staff coordination effectively.
Founded and oversee a cleaning business, handling operations, client relations, and growth strategies.
Supported event setup, food service, and supervision, ensuring smooth event execution.
Education
Languages
Summary
Dedicated professional with extensive retail, supervisory, and entrepreneurial experience. Skilled in customer service, team leadership, and business management, committed to delivering excellence in diverse environments.
Key Achievements
- Founded and manage Mapale Shilo Cleaning, demonstrating entrepreneurial initiative and business growth.
- Promoted from cashier to supervisor at Shoprite, showcasing leadership and dedication.
- Provided versatile support at Mapleton Gardens, including venue setup, food service, and event supervision, enhancing customer experience.
- Gained extensive retail experience across multiple roles, contributing to team efficiency and customer satisfaction.
Experience
Cleaner
I cleaned and helped to set up the venues for functions.. I also assisted at the functions by making food and supervising children.. I also assisted with stock take.
Owner
Cashier
I left to open up my own Business
Supervisor
I started working as a cashier.. I worked at different shoprite branches and was promoted to Supervisor.
Cashier
I left as my contract ended.
Skills
Video Transcript
Supervisor
My name is Balessa. Okay, the thing that I achieved when I was working at ShopRite Checkers, I was a supervisor there. So I used to give cashiers the change. So, the cashiers, I'll, they'll give me notes, then I give them coins. So I'll handle the sale. That sale will have a lot of coins, which will be maybe 30,000. So it happened that, um...
Supervisor
So, my name is Melissa. I was working at ShopRite as a supervisor, so I used to give cashiers change when they don't have coin. So, I was a young woman who was in charge in the city. So my sale was 30,000 coins. Then I would go and take the notes from the cashiers and exchange it to coin so that they can be able to give the customers a change. So, it happened that one of the days, I kept on shouting. I asked myself, why I keep, like, shouting like this. At the end of the day, I found that my sale is not 30,000 anymore. It's maybe it's 25,000 or it's 25,000 or the 20,000 is shooting. So, it happened that I don't know what's going on, and when I count very well, I didn't make the mistake. There's no cashier that dropped me. It happened that I went to church and then I prayed. When I prayed and I come back to work, I was gonna resign because I was tired of shouting and not knowing what's going on. Then when I, it was in the morning, then I decided that I'll resign and after 5 o'clock, I'll resign and go home. I'm not gonna come back to work anymore. So, when I start working, I start opening because of one bag of 5 friends was 2,000. So we used to just count it like that it was sold. So, it happened that my, in my mind, I was saying, let me just open this bag and count it because normally when they come with the coin, those who were bringing the coin from Fidelity, not Fidelity, this company that bring us coin. When they come with the coin, they will give you this bag for it was sold.
supervisor
This is a term that I was working in ShopRite as a supervisor and the manager that I was the one who was doing the t-shirt sheets. So one time, when it was the end of the day, typical.