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Profesional en atención al cliente y gestión logística con 10+ años de experiencia
Contacto
Competencias
Proporciona soporte en alemán e inglés a través de diversos canales, gestionando casos de clientes y plataformas internacionales.
Coordina importaciones y exportaciones, negociando tarifas y gestionando documentación en entornos nacionales e internacionales.
Responsable de la gestión de clientes, ventas, apertura de mercados y cierre de acuerdos comerciales.
Supervisa personal de atención y logística, capacitando en procesos y plataformas digitales.
Utiliza sistemas como SAP, PayPal, Trustpilot y plataformas de envíos, gestionando operaciones y documentación.
Educacion
Idiomas
Resumen
Profesional con más de 10 años de experiencia en atención al cliente multilingüe, gestión logística internacional y ventas, especializado en el manejo de plataformas digitales y negociación internacional.
Logros Clave
- Mejoras en atención al cliente en call centers multilingües, manejando casos complejos y plataformas internacionales
- Gestión integral de importaciones y exportaciones aéreas, negociando con aerolíneas y proveedores internacionales
- Desarrollo y gestión de carteras de clientes en ventas, alcanzando metas mensuales y fidelización
Experiencia
Customer Service
German and English-speaking Customer Service by Email and Chats - Calls, Attention of different cases regarding issues related to Internet shopping, inspection of damaged goods, Exchange and replacement of goods, returns if needed, Shipment follow up, internet tracking, constant customer...
Supervisor-Customer Service
German and English-speaking Customer Service by e-mail and calls, Attention of different cases, Bank Transfers, Conflict and error solution, Social media management, Graphic Design-Advertising, Monitoring and remote support by Team Viewer and Anydesk, Handling of PayPal and other platforms,...
Sales Executive
Responsable of Client data base, sales, visiting clients, Negotiation, follow up, closing sales, persuasion, weekly and monthly reports, files of customers building
Receptionist
Hotel reception, hotel costs, cash count, petty cash and general cash handling, Customer service in German and English languages, counseling
Sales Executive
Responsable of sales, routing of zones, files of customers building, sweeping of specific zones, contact with clients, follow up and closing with clients
Customer Service
Responsable of customer service, weekly reports, daily reports, shipment notices, arrival notices, Softcargo system, sent pre-alerts, sent booking, registered folders, follow up, contact with agents worldwide, contact with suppliers, report to customer, approval of documentation, communication in...
Sales Executive
I was responsable of all the sales of this company, sales of cookies, Nestle products, different kinds of Cookies in neighborhood stores and retail markets as well as wholesalers, mapping and specific routes assigned, Customer portfolio management and creation of new ones, customer loyalty, market...
Sales Executive
I was responsable of all Sales management, Visiting clients and client files, Search for new customers, Routing and external work in the field, Business with construction companies, Development and elaboration of new client portfolio and idealization of existing clients, Visits to construction...
Air Freight Forwarder Import/Export
I was responsable of Air Import/Export operations, Management of air imports and air exports as well, The position required negotiating with Airlines on export prices and cost of export, Negotiate with freight forwarders on the shipment of cargo to the airport, Negotiate inland, air and ocean...
Imports Manager
In this company I worked as Logistics Manager both in maritime imports and everything related to the processing, paperwork, nationalization and others to import products of the food industry, textiles, medical equipment and medicines, Gas and Oil, Coordinate contact with suppliers from different...