Experienced customer service specialist with over six years in diverse roles including dispute management and team training, based in San Jose, Costa Rica.
Extensive experience in engaging with customers, understanding their needs, and ensuring satisfaction.
Managed and resolved disputes within financial institutions, following standard procedures.
Effective communicator with experience serving diverse clients and training team members.
Led training sessions to improve team knowledge and operational consistency.
Owns equipment and transportation for customer service and sales activities.
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