This is my profileContact via CazVidOwen
Customer Service & Intake Specialist with 8+ years of diverse client support experience
Contact
Competencies
Provided customer support via calls, chats, and emails, ensuring client satisfaction.
Remotely collected data and determined eligibility for Social Security disability benefits.
Managed inventory reports and logistics processes at Coca Cola FEMSA using SAP.
Facilitated health insurance sales and scheduled appointments, supporting customer acquisition efforts.
Provided technical assistance for sports and music event ticket listings at StubHub.
Education
Summary
Experienced in customer service, data collection, inventory management, and client retention across multiple industries.
Key Achievements
- Handled a range of roles including intake specialist, customer success, and technical support, demonstrating role progression
- Gained experience in managing inventory, logistics, and process updates within a corporate environment
- Provided multilingual customer service and technical support across various sectors including healthcare, energy, and entertainment
Experience
Intake Specialist
Remotely collected initial data and determined eligibility for Social Security disability benefits.
Customer Success Representative
Delivered top-tier customer service, retention, and soft sales.
Customer Service Representative
Assisted customers via calls, chats, and emails.
Customer Service Representative
Provided technical support and customer assistance for sports and music event ticket listings.
Customer Acquisition Representative
Scheduled appointments for eye exams and eyewear purchases.
Bilingual Sales Agent
Facilitated health insurance sales and call transfers for elderly or disabled clients.
Administrative Assistant
Managed inventory reports and logistics in SAP., Oversaw transport load creation and warehouse processes.
Intern
Updated inventory control procedures.